Partner with SZU technology arm to design and implement advanced software solutions for small and large companies that are enabling business. The platform used is reliable, scalable and auditable and can be expanded for other business processes flows
Maintenance & Technical Support
State of the art IT maintenance IT support made right, optimizing the technology investments Simplifying the IT infrastructure and reducing the overall cost of ownership
Consultancy & Project Management
Dedicated teams with extensive experience capable to build sustainable business advantage in a new world and transform the organisations
ISM
The platform is used for:
Deployment of AI Chatbots & Machine learning engine
Automate workflow & decision making
Video Assistance module for remote activity management
Monitor of business events and initiate actions
Standardize resolution across teams
Real-time visibility and process control
Huge Reduction in Manual Work, Errors
Faster & More Consistent Issue Resolution
Facilitate change
Automated archiving & storage and access to all documents needed
Reporting & Dashboarding
360 View of cases & journalized operations for compliance
Our robust platform - ISM creates a Smart Operations Ecosystem defined by:
Business Monitor
Monitor granular metrics across different business processes - Track SLAs execution & process performance - Real-time monitoring of the tasks status & KPIs - Notifications according to parametrization or deviations - Audit trail & claims file monitoring
Rapid Automation
Increase the productivity & accuracy automates, task allocation & control work standardization - Execute rule-based scenarios and embed decision-based tasks - Initiating corrective actions for exceptions detected within processes and systems - Managing all the complex processes and workflows into a single system
Reporting
Easy reporting and dashboarding -
Helps each employee or management to see reports or status in real time based on a self-service model - Track performance of activities and execution time